Shipping & Delivery

BTI Factory Store uses the best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.

Choose a topic:

• Delivery Time
• Shipping Methods and Costs
• Signature on Delivery
• Shipping Restrictions
• Problems With Your Shipment

Delivery Time

We keep you informed

Shortly after you place your order, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information.

Shipping and delivery estimates

The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as they become available.

The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships. The estimated delivery time depends on the shipping method you choose during checkout.

All estimates are based on business days.

 

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Shipping Methods and Costs

Shipping methods

The BTI Factory Store offers a variety of shipping methods to meet your needs.

U.S.

• Standard Shipping -- This option is free on all qualifying products. Delivery within 6 business days after shipping.
• 2 Day Shipping -- Delivers within 2 business days after shipping.
• Next Business Day  -- delivers within 1 business day after shipping.
• International (Express) -- Delivers within 5 to 6 business days after shipping.

Shipping costs

Shipping costs are calculated and displayed before you complete your order on the BTI Factory Store. You can also see shipping costs on the Order Acknowledgment email . If you order multiple items, you may receive separate shipments. You will receive a Shipment Notification email for each shipment with the carrier's name and tracking information, if available. Shipping fees for the entire order will be charged when your first item is shipped.

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Signature on Delivery

Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.

Most of our shipments contain valuable items, so our carriers are required to obtain a signature upon delivery. However, orders delivered by United States Postal Service do not require a signature.

Please note that the carrier makes three delivery attempts before they return your package to the BTI Factory Store.

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Shipping Restrictions

The BTI Factory Store U.S. does not support shipping items in a single order to multiple shipping addresses. To ship items to an additional address, please place a new order at the BTI Factory Store.

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Problems with your shipment

Shipping refunds

If you paid for expedited shipping and did not receive your package on time, please contact BTI Factory Store at sales@bti-store.com

Incorrect or damaged items

If you received the wrong product or it was damaged during shipping, please contact BTI Factory Store at sales@bti-store.com

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